Claim on an extended warranty – Things to know

If your appliances break or are faulty, you may be eligible to claim for repairs or replacement as per your extended warranty policy. There is a certain process to be carried out before you can claim for the repair or replacement. Here are some steps that define how to claim on an extended warranty.

How to claim?

  • You should contact the warranty provider immediately when you locate a problem with the appliance. The providers might give a timeframe of a few hours or days, after you identify the problem.
  • Call in the support number which will be mentioned in your warranty policy. Most claims helplines remain open throughout to help their customers.
  • You should have a claims form including the full details of the fault. Some warranty providers provide the option to fill via online and some others will send the form via post or email.
  • Send supporting documents to your warranty provider. This may include receipts or proof of purchase, and photographs of the damage.
  • Your warranty provider will evaluate your claim and arrange for repairs or replacement to be carried out upon accepting the claim.

You can check with the provider to know how long the process can take to complete the claim procedure. Depends on the condition of the appliance, some providers can get your appliance repaired within a shorter period of time, some may take weeks.

What can you claim for?

What is covered will be specifically mentioned in your warranty policy. However, most policy will pay out for repairs charges for important parts and the accidental damage.

You cannot claim for the damage due to the breaking down of the appliance. For example, if your air conditioner breaks and causes damage to any things nearby, the cost of repairing that material will not be covered. It’s better to read the full document to know what you can claim for.

When can you claim?

It changes from provider to provider. How long you should wait depends on the provider and it will be clearly mentioned in the document. You should understand the conditions and the restrictions beforehand from the provider.

How will your claim be paid?

Most claims will be settled in either two ways – Repair and replacement.

In cashless claim settlement, the provider will settle the repair bill directly with the authorized service center. The condition exists that the service center must be authorized by the warranty provider. In the case of reimbursement claim settlement you have to bear the costs and the provider will reimburse the repair costs once the repair is done.

Replacement: If the repair of your appliance turned futile, the provider may replace it with a similar model. This may apply only for appliances under a certain age.

You should with the warranty provider for full details about the claim procedure. They can tell you how it will be paid.

 Always remember before you choose the warranty plans, make sure you understood the process on the claim process as well. How it will be done? When it will be settled? How long it will take? Make yourself convinced about the trustworthiness of the provider whom you intend to choose from. AAA Warranty Services is among the leaders in the extended warranty services that holds a reputable name in the industry. Their claim settlement is good enough to satisfy the customer concerns, be it repair or replacement their claim process is faster and precise.

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